Operational Manager

Qualifications:

• Minimum 3 years of experience in the F&B industry, including experience as a Manager or Assistant Manager.

• Strong understanding of outlet operations and daily workflows.

• Excellent communication, leadership, and time management skills.

• Proven ability in managing operational budgets and cost control.

Key Responsibilities:

• Supervise and guide outlet supervisors to ensure smooth operations.

• Develop and implement operational programs and strategies.

• Handle customer complaints effectively and maintain service standards.

• Ensure all staff adhere to company SOPs.

• Conduct employee training and performance reviews.

• Resolve operational conflicts promptly and effectively.

• Plan and execute monthly and annual operational strategies, including budgeting, promotions, food cost management, and product development.

• Willing to work mobile in Jakarta and Bekasi areas