Operations Manager
Position Summary
The Operations Manager is responsible for the day‑to‑day functional efficiency and safety compliance across all core operational areas of the resort: the Theme Park/Attractions, Water Park, Hotel Services, and Food & Beverage (Cafe/Events). This role focuses on process optimization, resource allocation, maintenance coordination, and ensuring adherence to all safety, health, and operational standards critical to a high‑volume leisure environment. The ideal candidate has significant experience managing diverse operations teams in a dynamic hospitality or leisure environment (e.g., amusement parks, large hotels, or integrated resorts).
Key Responsibilities
Safety & Compliance (40%):
- Serve as the primary custodian of safety protocols for all park attractions, rides, water facilities, and public areas.
- Coordinate with Maintenance and Engineering teams to schedule and oversee routine and preventative maintenance to minimize operational downtime.
- Ensure strict adherence to Indonesian safety regulations (K3) and international best practices for water park and leisure attractions.
Process Efficiency & Logistics (35%):
- Implement and refine Standard Operating Procedures (SOPs) for check‑in/check‑out, guest flow within the park, F&B service delivery, and staff shift scheduling.
- Manage resource allocation (staffing, equipment, inventory) across the Park, Hotel, and F&B to meet peak demand while controlling operational costs.
- Oversee inventory and logistics for the Cafe and MICE operations, ensuring high quality and minimizing waste.
Cross‑Functional Coordination (25%):
- Act as the direct liaison between the Front Office, Housekeeping, Maintenance, and Security teams to resolve complex operational issues rapidly.
- Monitor key operational metrics (e.g., Ride Downtime, Housekeeping Turnaround Time, F&B Speed of Service) and implement corrective actions.
Required Qualifications
- Bachelor's degree in Hospitality Management, Engineering, or a related field.
- Minimum of 6 years of experience in operations management, with at least 3 years in a supervisory role within a large hotel, integrated resort, or amusement/water park setting.
- Demonstrated experience with safety auditing, preventative maintenance scheduling, and managing large operational budgets.
- Proven ability to manage high-volume daily attendance and seasonal fluctuations.
- Strong organizational, analytical, and problem‑solving skills.
- Fluency in Bahasa Indonesia and good command of English.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
- Experienced in the travel, tourism, or adventure-related industry.
- Minimum of 6 years of experience in operations management, with at least 3 years in a supervisory role within a large hotel, integrated resort, or amusement/water park setting.
- Leadership and team management skills, including the ability to supervise and inspire teams effectively.
- Operational planning, process optimization, and project coordination skills.
- Analytical thinking, problem‑solving abilities, and experience with performance monitoring.
- Strong communication and organizational skills for facilitating inter‑departmental collaboration.
- Proficiency in budget management, resource allocation, and compliance enforcement.
- Flexibility and adaptability to address dynamic operational needs.
Job Description
- Leading the planning, design, and implementation of landscape projects across residential, commercial, and public areas.
- Manages landscape maintenance, aligns designs with master plans, and ensures compliance with standards and environmental regulations.
Job Requirements
- Bachelor's degree in Landscape Architecture, Architecture, Civil/Environmental Engineering.
- Minimum 5 years of experience in landscape projects and managerial roles.
- Strong knowledge of landscape design, horticulture, irrigation, and sustainable practices.
- Proficient in AutoCAD, SketchUp, and related design tools.
- Excellent leadership, project management, and communication skills.
- Experience in large-scale property development preferred.
- Willing to be placed at Sentul, Bogor, Jawa Barat.
Job Description
- Lead and oversee end-to-end recruitment and general affairs operations.
- Manage manpower planning, sourcing, selection, and onboarding to ensure timely hiring.
- Handle payroll administration including salary calculation, overtime, deductions, BPJS, taxes (PPh 21), and related compliance.
- Coordinate office administration, facilities, assets, and employee services (attendance, insurance, BPJS, travel).
- Ensure compliance with labor regulations, company policies, and safety standards.
- Supervise and develop team members to achieve performance and service goals.
- Monitor and control HC & GA budgets and vendor performance.
- Support employee engagement and improvement initiatives.
Job Qualifications
- Min. Bachelor's degree in Management, Psychology, or related field.
- Min. 5 years of experience in HR or GA, including 2 years in a supervisory role.
- Proven expertise in payroll administration is a must.
- Strong skills in recruitment, people management, and general administration.
- Knowledge of labor law, BPJS, and facility management.
- Excellent communication, leadership, and problem-solving abilities.
- Proficient in MS Office and HR/recruitment systems.
- Willing to be placed in Bogor.