Job Opening: Implementor (IMP-SDHD25)
Department: Service Delivery / Helpdesk & Support
Employment Type: Full-time
We are hiring!
As an Implementor, you’ll play a vital role in both system implementation and ongoing user support . You will ensure the successful deployment of our hospital information systems (HIS) at client sites, while also being the front line for troubleshooting and customer assistance. This role combines hands‑on configuration, user training, and go‑live support with helpdesk functions such as issue resolution, case documentation, and user education.
Your contribution will directly impact the smooth operation of healthcare services and high customer satisfaction.
Key Responsibilities- Conduct user needs analysis, prepare data, configure systems, and support the implementation process at client sites.
- Provide onsite and remote assistance during go-live and post-implementation phases.
- Deliver effective training sessions and system usage guidance to end-users.
- Handle customer complaints, requests, and inquiries until resolution is confirmed.
- Perform initial analysis of issues, including error identification, data validation and urgency classification.
- Document cases, progress updates, and implementation reports for internal and client communication.
- Collaborate with internal teams to elevate complex problems and ensure timely solutions.
- D3/S1 or Bachelor’s degree in Information Technology, Information Systems, or a related field.
- 1–2 years of experience in system/application implementation or helpdesk support (fresh graduates are welcome).
- Proficient in Microsoft Excel for data processing, analysis, and reporting.
- Strong communication, presentation and complaint-handling skills.
- Willing to travel for client site visits.
- Patient, service-oriented, and empathetic in handling user interactions.
- Analytical, systematic, and detail-oriented problem solver.
- Adaptable to changing client needs and comfortable working across generations.
- Results-driven and collaborative—able to work independently or in teams.
- Experience with hospital information systems or ERP platforms.
- Basic knowledge of SQL and relational databases.
- Familiarity with project management tools (Jira, Trello, Asana) or helpdesk systems/ticketing tools.