Operations Manager – Alma Padel
Location: BDG, Surabaya Barat
Type: Full-time
Alma Padel is a new premium padel and lifestyle space. We are looking for a passionate and driven Operations Manager to lead our team, oversee daily operations, and ensure Alma Padel delivers not only excellent service but also a welcoming and vibrant community atmosphere.
Key Responsibilities- Lead, manage, and motivate the team to deliver excellent service.
- Oversee daily operations of the club, including courts, facilities, and F&B areas.
- Work hand-in-hand with the events team to support and execute tournaments, social gatherings, and community events.
- Ensure the club's atmosphere reflects Alma Padel's premium positioning - cleanliness, friendliness, and positive vibes at all times.
- Monitor customer satisfaction, handle feedback, and resolve issues professionally.
- Maintain smooth coordination across departments (front desk, F&B, events, maintenance etc).
- Handle scheduling, inventory, and basic reporting.
- Uphold safety and facility standards, ensuring both staff and members enjoy a professional and welcoming environment.
- Previous experience in operations, hospitality, sports clubs, gyms, or F&B management is preferred.
- Strong leadership and people management skills.
- Organized, proactive, and detail-oriented with strong problem-solving abilities.
- Able to communicate in basic English (preferred).
- Knowledge of padel is a plus, but not mandatory - passion for sports and community is essential.
- Attention to detail with the ability to maintain a premium brand standard.
- Flexible and willing to work on weekends or evenings if needed.
- Opportunity to be part of Surabaya's newest premium padel destination.
- Dynamic and supportive work environment.
- Access to padel courts for staff play