Location: Bosch Car Service Kelapa Gading Flagship
Jl. Yos Sudarso No.85, Sunter Jaya, Kec. Tj. Priok, Jkt Utara, Daerah Khusus Ibukota Jakarta 14360
Type: Paid Internship (with career growth opportunity)
Availability: Immediate joiner preferred
We're looking for a Customer Service Intern who is communicative, detail-oriented, and passionate about delivering excellent customer experiences. This is a paid internship program with a potential career path for high-performing interns.
Key Responsibilities:
- Handle customer inquiries, feedback, and complaints related to after-sales services.
- Maintain and update the customer database, including service reminder communication.
- Support customer satisfaction improvement strategies through surveys and feedback.
- Coordinate with the service team to ensure fast and accurate issue resolution.
- Assist in managing customer loyalty programs.
- Build and maintain positive relationships to enhance customer retention.
- Minimum Associate's (D3) or Bachelor's (S1) degree, preferably in Communication, Management, Business Administration, or related fields.
- Minimum 1 year of experience in customer service or customer relations.
- Fluent in English (spoken and written) is a must
- Detail-oriented, talkative, and proactive.
- Strong teamwork skills and customer-oriented mindset.
- Proficient in Microsoft Office (Word, Excel, PowerPoint); CRM system experience is a plus.
- Able to join immediately and work on-site in Kelapa Gading.
We Offer:
- A paid internship program providing hands-on experience in the automotive industry.
- Clear career advancement opportunities for outstanding interns.
- Supportive and professional working environment.