Full‑time, on‑site IT Support to keep people, devices, and services running smoothly across Soember Djaya and select client accounts.
Key Responsibilities
- Escalate issues with clear diagnostics, timelines, and handover notes
- Contribute to post‑incident reviews, root cause analysis, and runbooks
- Use developer tooling to accelerate diagnosis: browser DevTools, system logs, CLI, SSH, and basic scripting
- Collaborate with engineers via Jira/Trello for issues, attach logs, steps, and environment details.
Qualifications
- 2+ years in IT support or service desk
- Experience with ticketing systems and SLAs; clear written and verbal communication
- Comfortable with developer tools: browser DevTools, system logs, CLI, SSH, Git, Postman/cURL, and basic Docker
Tooling & Ways of Working
- Tickets and SLAs tracked in PM tools; weekly reporting
- Collaboration via WhatsApp/Telegram for day‑to‑day
- Changes, access, and assets documented in runbooks
Compensation & Benefits
- Market‑competitive salary with overtime per company policy
- 12 paid days off per year plus local public holidays
- Hardware and tooling provided for on‑site roles
Work Terms
- Employment: Permanent, on‑site at office (Jakarta Office)
- Days: Monday–Friday
- Core hours: 09.00–17.00 WIB, up to 1 hour flexibility
- Overtime requires prior PM approval; tracked and compensated
Selection Process
- CV and portfolio screening
- Intro interview on experience and fundamentals
- Practical assessment or live troubleshooting session
- Final interview and offer