We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Exchange infrastructure, administration and design. The ideal candidate will have extensive experience in Exchange Server management, administration, migration, and architecture, as well as expertise in Exchange Online administration and migration. This role requires a deep understanding of both on-premises and cloud-based email systems, and the ability to implement and manage complex Exchange environments. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Minimum Qualifications: Skills Required:
- 5+ years experience in customer-facing roles (architecture, admin, ops, IT/software support, consulting, on-prem & cloud), troubleshooting, and SharePoint customization/development.
- Bachelor's degree in IT or related field (or equivalent experience).
- Excellent communication and interpersonal skills.
- Proven record in delivering high-quality technical support and solutions.
- Experience planning, deploying, operating, and optimizing Exchange (on-prem, hybrid, online).
- Strong background managing & maintaining Exchange Server with high availability and performance.
- Advanced troubleshooting and problem-solving abilities.
Experienced in planning and executing migrations (legacy Exchange Server, on-prem- Exchange Online). - Skilled in developing migration strategies & timelines to minimize downtime and data loss.
- Hands-on with data migration, ensuring integrity and consistency.
- Experience providing post-migration support and issue resolution.
- Knowledge of Active Directory & Azure AD.
- Familiar with email retention, compliance solutions, and hybrid Exchange setups.
- Proficient in PowerShell scripting for automation and system management.
Optional Skills:
- Advanced knowledge of Graph API, Active Directory & Azure AD.
- Understanding of Well-Architected Framework and Cloud Adoption Framework concepts & implementation.
Certifications:
Relevant certifications in Exchange, Microsoft technologies, or related fields are a plus.
Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: ★ Willing to Learn: You learn rapidly and eagerly ★ Observant – You listen well and seek to understand before reacting ★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures ★ Knowledgeable – You are good at using data, take smart risks and think strategically ★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence ★ Teamwork – You contribute, nurture, and make time to help colleagues ★ Humble – You are quietly confident and openly humble ★ Integrity – You are known for authenticity, transparency, and admit mistakes freely ★ Creative – You are curious, open minded in search of new ideas and suggest better approaches ★ Service – You seek what is best for KST, rather than what is best for yourself or your group