About the role
As a Floor Manager at The Union Group, you will play a crucial role in overseeing the efficient and seamless operation of our restaurant floor. Responsible for leading a team of servers and ensuring exceptional customer service, this full-time position in our Jakarta-based establishment offers an exciting opportunity to contribute to the success of our dynamic hospitality business.
What you'll be doing
- Manage and coordinate the front-of-house team to deliver outstanding service to our guests
- Ensure high standards of cleanliness, presentation and organisation are maintained throughout the dining area
- Respond promptly and professionally to customer enquiries and concerns
- Assist with the training and development of servers to continuously improve our service quality
- Monitor and optimise table turns to maximise restaurant capacity and efficiency
- Support the management team in implementing new initiatives and driving continuous improvement
- Liaise with the kitchen and bar teams to ensure smooth operations and timely service
- Maintain detailed records and provide reports on floor performance
What we're looking for
- Minimum 3 years of experience in a floor management or senior service role within the hospitality industry
- Exceptional customer service skills and the ability to lead a team to deliver an outstanding dining experience
- Strong communication and interpersonal skills to effectively liaise with customers, staff and management
- Excellent problem-solving and decision-making abilities to handle challenging situations
- Familiarity with restaurant POS systems and inventory management
- Passion for the hospitality industry and a commitment to continuous improvement
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive training and development opportunities
- Generous employee discounts on food and beverages
- Flexible working arrangements and a healthy work-life balance
- Opportunities for career progression within the growing Union Group
About us
The Union Group is a leading provider of exceptional dining experiences in Jakarta. With a portfolio of award-winning restaurants, we are committed to delivering the highest standards of hospitality and creating memorable moments for our guests. As an employer, we foster a collaborative and innovative work environment, empowering our teams to thrive and reach their full potential.
Apply now to join our dynamic team as a Floor Manager and be a part of our continued success story.