Job Overview
As our Customer Engagement & Administrative Support Staff, you'll take ownership of Gobblin Club's social media presence while also supporting day-to-day customer service and administrative operations. You'll manage our social platforms (Facebook, Instagram, WhatsApp, and others), engage with our community, and provide professional support to our customers. Additionally, you'll handle essential administrative tasks such as registering new customers, producing invoices, and maintaining accurate records to ensure smooth business operations.
Key Responsibilities
- Manage daily posting, scheduling, and content updates across all social media platforms (Facebook, Instagram, etc.)
- Respond promptly and professionally to customer messages, comments, and inquiries across all platforms
- Register new customers in the system and maintain accurate customer records
- Produce and send invoices; support general billing and administrative processes
- Monitor and track social media engagement, follower growth, and content performance
- Develop and implement strategies to optimise follower growth and increase engagement
- Provide excellent customer service by assisting with bookings, answering questions, and resolving concerns
- Collaborate with the team to brainstorm and create engaging content aligned with our brand and mission
- Stay up to date with social media trends, platform updates, and best practices
- Flag and escalate any sensitive customer issues to management
- Prepare monthly reports on social media and administrative performance metrics and suggest areas for improvement
- Other administrative matters
Requirements
- Previous experience managing business social media accounts (Facebook, Instagram, WhatsApp, etc.)
- Strong written communication skills in English; ability to write friendly, clear, and concise messages
- Customer service and administrative experience (e.g., invoicing, record-keeping, scheduling) preferred
- Organised, detail-oriented, and proactive, with the ability to manage multiple responsibilities
- Familiarity with social media analytics and scheduling tools (e.g., Meta Business Suite, etc.)
- Creative mindset with an eye for engaging content
- Reliable internet connection and ability to work independently from home, with flexible hours (including weekends if needed)
Job Type: Full-time
Expected hours: 6 days a week - 4 weekdays and 2 weekends
Job Type: Full-time