- Receive and manage information through various channels.
- Support and handle issues for both customers and drivers throughout the service process.
- Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to GreenSM products and services.
- Conduct surveys to gather feedback and assess satisfaction from both customers and drivers regarding product quality, services, and after-sales programs.
- Implement sales and service programs according to plan (promotions, loyalty programs, etc.).
- Record and report feedback from customers and drivers, while proposing timely and effective solutions.
Requirements
- Minimum Diploma Degree (D3).
- Fluent in English (spoken & written).
- Willing to work assigned shifts (including weekends and public holidays) to support 24/7 operations.
- Minimum 1–2 years of experience in Customer Service (experience in driver/partner support will be a strong plus).
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer- and driver-oriented attitude.
- Able to work under pressure and in a fast-paced environment.