Qualifications :
- Education D3/S1 All Majors
- Preferably experience as Contact Center Agent
- Fresh Graduates Are Welcome
- Good Skill in English (Written)
- Willing to Work with shift schedule
Responsibilities:
- Manage incoming customer inquiries via Live Chat.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.