Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.
Responsibilities:
- Create and manage daily, weekly, and monthly service schedules for service engineers
- Monitor open and ongoing service jobs and installations, and adjust schedules as necessary
- Communicate with internal teams and customers regarding service and installation appointments
- Track job completion status and ensure timely submission of service and test reports
- Collaborate with warehouse and logistics for equipment and spare part readiness and delivery
- Arrange travel and accommodation for service engineers and compile expense reports for Finance
- Maintain and update customer database, tool calibration records, and documentation filing
- Provide weekly or monthly updates on job progress, tools status, and job forecasting
- Prepare and issue documentation related to scheduling and service activities
- Monitor and submit calibration and maintenance requests for testing tools, ensuring budget alignment
- Generate testing and calibration certificates and calibration reports when required
- Manage and control documentation in accordance with internal procedures and ISO requirements
Requirements:
- Bachelor's degree in related field
- Have 1–3 years of experience in scheduling or post-sales service coordination
- Proficient in Microsoft Office and scheduling, or ERP/CRM software
- Strong organizational and time management skills
- Excellent communication and coordination abilities
- Able to manage urgent rescheduling and work under pressure
- High attention to detail in documentation and reporting
- Ability to work both independently and as part of a team
- Basic understanding of service operations and calibration processes
- Customer-oriented with a professional approach
- Knowledgeable or experienced in document control and ISO documentation