About the role
PT Bank CTBC Indonesia is seeking an enthusiastic and experienced Operation Service Manager to join their team in the South Jakarta Jakarta location. In this full-time role, you will be responsible for overseeing the day-to-day operations and managing the service delivery at the Jakarta branch.
What you'll be doing
- Manage and supervise the branch's operational activities, including cash management, customer service, and transaction processing
- Ensure compliance with internal policies, procedures, and regulatory requirements
- Identify and implement process improvements to enhance efficiency and customer satisfaction
- Provide training and development opportunities for the branch staff to enhance their skills and knowledge
- Collaborate with other departments to resolve issues and enhance the overall customer experience
- Monitor and analyze branch performance metrics to identify areas for improvement
- Represent the branch in meetings and liaise with management on operational matters
What we're looking for
- Minimum 6 years of experience in a similar role within the banking or financial services industry
- Strong understanding of banking operations, including cash management, customer service, and transaction processing
- Excellent problem-solving and decision-making skills, with the ability to work under pressure
- Proven experience in leading and motivating a team to achieve operational excellence
- Proficient in financial analysis and performance reporting
- Excellent communication and interpersonal skills
- Fluency in English and Bahasa Indonesia
What we offer
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Work-life balance initiatives, including flexible working arrangements
About us
PT Bank CTBC Indonesia is a leading financial institution in the country, providing a wide range of banking and financial services to both individual and corporate clients. With a strong focus on innovation and customer-centricity, we are committed to delivering exceptional service and supporting the growth and success of our clients. Join our team and be a part of our exciting journey.
Apply now to this exciting opportunity and take the next step in your career