Company Description
CEE (Creative Event Entertainment) is an Estate Management (SCBD Park) and Event Organizer. We specialize in crafting event ideas, products, and experiences to create memorable and impactful events for our clients. Our team of dedicated planners and creative minds work together to transform concepts into successful strategies.
Role Description
This is a full-time on-site role for a Tenant Relation Manager. This role involves Look for potential tenant, managing tenant relationships, ensuring satisfaction, and supporting the operational excellence of the property.
Responsibilities
- Leasing: Identifying and attracting potential tenants that align with the mall's zoning and target market.
- Lease Agreements: Prepare and finalize lease documents, ensuring compliance with property standards and regulations.
- Tenant Relations Management: Foster and maintain positive relationships with tenants, addressing their needs and concerns promptly and effectively.
- Issue Resolution: Manage and resolve tenant complaints related to facilities, utilities, and other operational matters.
- Operational Coordination: Collaborate with various departments to ensure smooth tenant onboarding, move-ins, and move-outs.
- Documentation & Reporting: Maintain accurate records of tenant communications, complaints, and resolutions.
- Event Coordination: Assist in organizing tenant engagement activities and promotional events to enhance community relations.
Qualifications
- Minimum of a Bachelor's degree in Hospitality, Communication, or a related field.
- At least 5 years of experience in leasing, tenant relations or customer service within the property or hospitality industry.
- Proven experience from any Compound Space is preferred.
- Strong communication and interpersonal skills, with proficiency in both English and Bahasa Indonesia.
- Demonstrated leadership abilities and experience in team management.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team in a dynamic environment.