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BE A PART OF A REVOLUTIONARY CHANGE
At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are currently seeking talented, business-savvy professionals to join
Cloud Engineer
based in
Jakarta
. This position will present you with outstanding professional challenges, diverse learning opportunities and career growth.

YOUR 'DAY TO DAY'

  • Support and Operational activities

  • Level 2 & 3 Escalation Support

  • Handle complex incidents and requests that cannot be resolved by the CIT team.

  • Provide deep technical expertise across the DEEP infrastructure stack, including networking, compute, storage, and platform services.

  • Ticket and Alert Management

  • Monitor and manage tickets and alerts in the support group queue, ensuring compliance with defined SLAs.

  • Assign, update, and follow up on tickets to maintain visibility and accountability.

  • Respond to critical alerts triggered via OpsGenie or escalated by the CIT team during business hours.

  • Incident Management

  • Lead the resolution of critical incidents, coordinating with stakeholders and following the defined Incident Management Process.

  • Produce detailed Postmortem Analysis reports for major incidents, identifying root causes and defining corrective/preventive actions.

  • On-Call Rotation

  • Participate in the on-call schedule to ensure 24/7 operational coverage.

  • Handle incidents and operational tasks during off-hours, maintaining SLA compliance and service continuity.

  • Engineering and Continuous Improvement

  • Identify repetitive, manual, or low-value tasks and develop automation solutions to eliminate or reduce them.

  • Contribute to the creation and maintenance of runbooks, scripts, and automated workflows
  • Use observability tools to detect anomalies, optimize performance, and support capacity planning.
  • Infrastructure-as-Code (IaC) practices.

  • Create and update alert runbooks, troubleshooting guides, and operational documentation

  • System Design and Architecture Consulting

  • Participate in architecture reviews and design discussions scalations

  • Collaboration and Enablement

  • Conduct Knowledge Transfer sessions with CIT and other teams.

  • Lead mentoring sessions as part of BAU activities for CIT members
  • Support awareness sessions, sanitization activities, and technical onboarding for new services or changes.

Hard Skills
WHO ARE WE LOOKING FO

  • Proficiency in operating systems, networking, and cloud infrastructure (AWS) and IaC (Terraform and Cloudformation). Expertise in automating routine tasks and system deployments using tools and scripting languages like Python and Bash - At least 4 years of experience.
  • Experience with CI/CD Pipeline Development: Ability to construct and manage continuous integration/continuous development (CI/CD) pipelines, which connect SRE teams with operational counterparts – 3-5 years' experience
  • Incident Management and Troubleshooting: Skills in incident management, effective problem-solving techniques, and a methodical approach to diagnosing and rectifying system outages – 3-5 years' experience.
  • Working experience in Windows and Linux systems administration - at least 2-4 years.
  • Excellent knowledge of web-based and service-based architectures (REST and GraphQL), and micro-services patterns.
  • Experience in setting up Observability Systems using Cloudwatch, Elastic Stack, Grafana, New Relic, etc years' experience
  • Strong understanding of cloud connectivity, including VPC peering, VPNs, and hybrid cloud setups. Experience with setting up and managing secure and efficient connectivity between cloud environments and on-premises infrastructure is a plus. Desire to understand and being proficient in this domain is also a plus
  • Ability to continuously be up to date with security and technical trends and evolve a platform based on them.
  • Proficiency in written and spoken English is a must.
  • Experience in leading a team is a plus.
  • Experience working on a Platform is a plus.
  • AWS high level certifications - optional but a plus

Soft Skills

  • Collaborative.
  • Strong communication skills for managing incidents and collaborating with different teams
  • Able to work independently, come up with solutions, and drive an engineering feature from requirements gathering, team coordination, and implementation.
  • Mindset of always automating the ongoing work to reduce toil
  • Organized
  • Prioritize documentation, team sharing, and attention to detail Ability to lead and mentor team members, fostering a culture of reliability and excellence
  • Resilience - capacity to remain calm and effective under pressure, especially during system outages or critical incidents
  • Good stakeholder management, ability to build trust and report with internal and external stakeholders

What We Offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

  • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: to deliver a smoke-free future

To join our growing team…

18387

Apply on the website