- Utilizing the application to fulfill the assigned task as per customer requirements.
- Monitor application health and performance using available monitoring tools.
- Receive and record incidents and service requests from users through ticketing systems or other communication channels.
- Identify and upscale complex incidents to L2 or L3 support teams according to escalation procedure.
- Record all incidents, service requests, and actions taken in the ticketing system.
- Provide clear and timely communication to users regarding incident and service request status.
- Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.
- Available 24/7 on call duties as well as to work off hours and also on-customer site and able to work with a team.
- Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)
- Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems.
- Basic Knowledge on Operating Systems (Linux and Windows).
- Basic Skills on Linux Command and Shell.
- Basic Skills on Computer Network (routing, subnetting).
- Basic Skills on Operating Desktop Application (Windows & Linux).
- Basic Skills on Operating Web Application.
- Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin).
- Familiar with Ticketing System for Issue / Problem.
- Familiar with MS Office and its sub-products.
- Basic Knowledge on Information Technology Infrastructure Library (ITIL) Framework would be a plus .
- Willing to Work From Office : Jakarta Selatan.
- Have a good communication, and time management skills
- Good analytical and problem solving skills
- Eager to learn and able to adapt of company culture
We deliver Digital abilities using the latest technology as a basic building block for changing Customer Experience, Operational Processes, and Business Models.
#J-18808-Ljbffr