- Review, improve, and document operational processes through updated SOPs.
- Maintain accurate and organized data administration within the department.
- Coordinate with cross-functional teams to ensure smooth task execution.
- Manage and respond to service requests or incidents from internal channels.
- Monitor system operations, identify anomalies, and escalate issues as needed.
- Support the creation of service catalogs, SLAs, and knowledge bases.
- Conduct analysis on recurring incidents and propose preventive actions.
- Collaborate with Monitoring and Product Teams for issue resolution.
- Contribute to fraud detection by analyzing transactions and customer patterns.
- Participate in incident postmortem and fraud review sessions.
- Support KYC validation, compliance reviews, and partner performance checks.
- Provide and validate data requests while ensuring data governance compliance.
- Assist in system integration with partners, including testing and deployment.
- Support automation initiatives to streamline manual operational processes.
- Prepare regular reports on incidents, services, data, and system performance
Minimum Qualifications
- Bachelor's degree in any field (preferably Management or Informatics).
- Proficient in Windows/Linux OS and Microsoft Office tools.
- Familiar with SQL, database tools (e.g., DBeaver, BigQuery), and API clients (e.g., Postman).
- Basic experience with Java IDEs, monitoring tools, and BI tools (e.g., Power BI).
- Understanding of cloud environments, CI/CD, and system architecture.
- Knowledge of IT Service Management, ITIL, ISO 27001/27701, and data privacy regulations.
- Strong data analysis, pattern recognition, and administrative skills.
- Good communication and business process understanding.
- Basic programming and algorithm knowledge