Summary of The Job
Claims Associate is responsible for handling all product claims for the Qoala Gadget Protections. They will be responsible for the end-to-end claim process, from the initial notification to the final approval by the insurance company.
Responsibilities:
- Handle all incoming claims for Qoala Gadget Protections
- Handling claims from the initial notification until it is first recommendation (Approved or Rejected)
The said claim handling can be in the form of :
First assessment claim according to the chronology & evidence
- Reconciliation invoice from Service Centre & Vendor
- Submit payment request to treasury via (treasury payment tools)
- Monitor the claim process from start to finish
- Checking salvage & completeness before report to insurance
- Daily checking follow up from business team
Assist to training dashboard new service centre
Always coordinate in all activities with Claims Manager Qoala and Claims Head Qoala
Requirements:
- Have minimum 2 - 4 years experience in the same field
- Have experience handling travel claims and logistics is a plus
- Knowledge of requirements management and/or prototyping (Jira)
- Ability to identify priorities in work assignments and make multiple decisions per day.
- Conducts themselves by example adapting positively to support change initiatives
- Have Honest, cooperative & able to work hard in a team or individually
- Prior experience as an insurance company broker is preferred.