Key Responsibilities:

Manage and monitor regional operations, including route coverage, process compliance, and performance.
Handle and resolve exception cases such as mis-sorting, package interception, missing or damaged shipments, and return/reject processes.
Conduct root cause analysis of operational errors and propose corrective and preventive actions.
Coordinate with related departments (operations, IT, linehaul, customer service) to ensure issues are solved quickly and effectively.
Track and maintain process documentation, data accuracy, and system updates.
Prepare regular exception reports, identify trends, and recommend process improvements.
Support implementation of new projects or pilots related to routing, exception systems, and process enhancement.
Provide guidance and training to regional teams on exception-handling standards and best practices.

Job Requirements:

Bachelor's degree in Logistics, Supply Chain Management, Business, or related field.
Minimum 2 years of experience in logistics, express, or supply-chain operations.
Strong understanding of end-to-end logistics processes and regional operation management.
Experienced in handling exception cases or process optimization.
Good analytical and problem-solving skills; able to work under pressure.
Proficient in Microsoft Excel and data analysis/reporting tools.
Excellent communication and coordination skills across teams and departments.
Willing to travel to support regional operations when needed.