Responsibilities:

Support the installation, configuration, and maintenance of all IT and game-related systems across VR Arcade outlets, including VR headsets, gaming PCs, and related hardware/software.
Ensure smooth daily operation of outlet systems, such as network connectivity (LAN/Wi-Fi), POS systems, and user devices.
Assist with system integrations between VR equipment, gaming platforms, and internal operational systems to maintain functionality and compatibility.
Provide on-site and remote technical support for any hardware, software, or connectivity issues experienced by outlet teams.
Monitor and troubleshoot system performance to minimize downtime and ensure optimal customer experience.
Maintain accurate technical documentation, including setup guides, maintenance logs, and troubleshooting procedures.
Implement and monitor IT security protocols and data protection practices.
Support store openings, relocations, and events by preparing and setting up all necessary technical equipment.
Evaluate and recommend system improvements or equipment upgrades based on performance feedback and outlet needs.
Collaborate with the operations and game development teams to test and implement new technologies or tools that enhance efficiency and user experience.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Minimum 3 years of experience in IT or technical operations, preferably in retail, gaming, or entertainment environments.
Strong knowledge of hardware and software setup, troubleshooting, and basic networking (LAN/Wi-Fi).
Familiarity with VR systems or arcade game machines is a strong advantage.
Excellent analytical and problem-solving skills with a proactive and service-oriented mindset.
Good communication skills in English (written and spoken).
Willing to travel and provide on-site technical support across outlets as needed.