Main Responsibilities:
- Conduct customer satisfaction follow-ups in the China region and work on continuous improvement.
- Track and ensure resolution of outstanding customer issues in the China region.
- Monitor the progress and effectiveness of the "Service Tour" initiative.
- Audit and improve compliance of service parts.
- Collect the voice of the customer (VOC) and ensure closed-loop handling.
- Handle customer complaints and coordinate with relevant departments for resolution.
- Conduct research and benchmarking analysis on service parts competitiveness.
- Monitor and improve key operational indicators of the customer service center.
Job Requirements:
- Bachelor's degree, preferably in a management-related major.
- Proficient in PPT and Excel, with solid writing and documentation skills.
- Strong cross-functional coordination and customer communication skills; good business insight and data analysis capabilities.
- Highly responsible, with strong professionalism and work ethics; able to handle a certain level of work pressure.
- Proficient in both Indonesian and Chinese; female candidates preferred.