I'm currently assisting one of my clients, a leading AI-driven technology company, in hiring an Insurance Project Manager to lead and deliver high-impact tele-sales and customer service projects for their insurance clients in Indonesia.
The ideal candidate will oversee the full project lifecycle — from planning and implementation to performance optimization — while serving as the key liaison between Indonesian insurance clients and internal AI & technical teams.
What You'll Do:
- Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery and strong post-launch performance.
- Analyze client requirements, design flowcharts and BRDs, create project timelines, and implement AI chatbot configurations and operational strategies.
- Monitor KPIs and chatbot performance, identify improvement areas, and continuously optimize project efficiency.
- Act as the main contact for Indonesian insurance clients, managing expectations, defining success criteria, and ensuring high client satisfaction.
- Collaborate with internal technical teams to ensure seamless coordination, timely delivery, and quality control across multicultural teams.
What We're Looking For:
- Fluent English communication skills (written and spoken) – mandatory.
- Experience in insurance telemarketing or customer service operations, with a good grasp of workflows, metrics, and related tools.
- Minimum 2 years of project management experience, preferably in AI, call centers, CRM systems, or insurtech projects.
- Strong logical thinking, data analysis, and attention to detail.
- Excellent cross-cultural communication and coordination skills to work effectively with global teams.
- Able to manage multiple priorities and perform well under pressure.