Position Overview
We are seeking an experienced Program Manager to lead end-to-end automation implementation initiatives within the telecommunications industry. The ideal candidate will drive complex automation projects, manage cross-functional teams, and ensure successful delivery of technology solutions that enhance operational efficiency and service quality.
Key Responsibilities
Program Management & Strategy
Lead and manage large-scale automation implementation programs from conception to deployment
Develop comprehensive program roadmaps, timelines, and delivery frameworks
Coordinate multiple workstreams and ensure alignment with business objectives
Manage program budgets, resources, and stakeholder expectations
Drive continuous improvement initiatives and best practice adoption
Technical Leadership
Oversee end-to-end delivery of automation solutions including agentic automation, autonomous service provisioning, and intelligent operational processes
Collaborate with technical teams on solution architecture and integration strategies
Ensure compliance with telco industry standards and regulatory requirements
Manage vendor relationships and third-party integration projects
Drive adoption of emerging technologies such as AI/ML, RPA, and agentic automation solutions
Stakeholder Management
Engage with senior leadership, business units, and external partners
Facilitate communication between technical and business teams
Manage customer expectations and ensure alignment with business outcomes
Conduct regular program reviews and status reporting
Build consensus and drive decision-making across diverse stakeholder groups
Team Leadership & Development
Lead cross-functional teams including engineers, architects, and business analysts
Mentor team members and promote knowledge sharing
Foster collaborative working relationships across departments
Drive change management initiatives and cultural transformation
Experience & Background
8+ years of program/project management experience
Telecommunications industry preferred
Proven track record of delivering large-scale automation and digital transformation projects
Deep understanding of telco operations
Experience with agile methodologies, DevOps practices, and continuous delivery
Technical Skills
- Knowledge of automation tools and platforms like UiPath, Automation Anywhere, Power Platform
Leadership & Soft Skills
Excellent communication and presentation skills
Strong analytical and problem-solving capabilities
Ability to work under pressure and manage multiple priorities
Demonstrated flexibility and adaptability in dynamic environments
Proven ability to influence without direct authority
Strong negotiation and conflict resolution skills
Regional Expertise
Based in Indonesia
Proficiency in Bahasa Indonesia
Knowledge of regional business practices and cultural nuances
Additional Skills
Background in digital transformation and organizational change management
Experience with international and multi-cultural teams
Personal Attributes
Highly flexible and adaptive to changing business requirements and market conditions
Strong entrepreneurial mindset with ability to drive innovation
Results-oriented with focus on delivery excellence
Collaborative leadership style with ability to build high-performing teams
Cultural sensitivity and ability to work effectively in diverse environments
Continuous learner with passion for emerging technologies
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.