Lead end-to-end implementation of Smart Salary HRIS & Payroll projects — ensuring on-time, on-scope, and high-quality delivery.
Coordinate cross-functional teams (Product, Engineering, Customer Success) and client stakeholders (HR / Finance) to guarantee successful go-live and consistent client satisfaction.
Key Responsibilities
- Manage the full implementation lifecycle — from kick-off, requirement gathering, configuration, UAT to go-live.
- Create and maintain detailed project plans, define milestones, track progress and risks.
- Coordinate internal resources to resolve delivery issues efficiently.
- Control project scope, manage change requests, and protect delivery timelines.
- Organize client training, UAT sessions, and hand-over documentation.
- Provide weekly project reports and conduct post-implementation reviews.
- Optimize delivery processes, templates, and build a standardized PM framework (mini-PMO).
- Collaborate closely with Pre-sales and Customer Success teams to drive continuous improvement in client experience.
Requirements
- Bachelor's degree or higher, with 3+ years of HRIS / ERP / SaaS implementation or delivery experience.
- Proven record of managing multiple client projects simultaneously.
- Knowledge of HR & Payroll processes (BPJS, PPh 21, Attendance, Overtime) is a plus.
- Familiar with project tools (Excel Gantt / Asana / Monday / Jira / ClickUp).
- Excellent communication, stakeholder management, and client-facing skills.
- Fluent in English, Bahasa Indonesia (native). Mandarin is an advantage.
- Strong ownership mindset, structured thinking, and ability to work under pressure.