Job Description
Location: Karawang
Employment Type: Contract (12 months before Permanent)
Working Hours: Monday to Friday (Non-shift)
About the Role:
We are seeking a highly motivated and detail-oriented individual to join our team as a Sales Management Staff. This position plays a key role in supporting customer order fulfillment, managing sales operations, handling customer communications, and ensuring high levels of customer satisfaction. You will collaborate closely with internal departments such as logistics, finance, and production to ensure smooth and timely delivery of our products and services.
Key Responsibilities- Customer Order Management: Receive and process customer purchase orders, verifying quantity, pricing, and delivery terms; coordinate with relevant internal teams to ensure accurate and timely order fulfillment.
- Sales Quantity & Schedule Management: Monitor shipment schedules and ensure products are delivered on time; track sales volumes and ensure timely issuance of invoices according to contractual terms.
- Accounts Receivable Management: Monitor outstanding receivables and follow up on overdue payments; coordinate with customers to confirm payment schedules and ensure collections are received on time.
- Defective Product Replacement Management: Handle the process of replacing defective products reported by customers; collaborate with quality and logistics teams to ensure timely resolution of issues.
- Customer Support & Communication: Act as a point of contact for customer inquiries and concerns; provide responsive and professional communication to ensure customer satisfaction.
- Bachelor's degree in Business, Accounting, or a related field.
- Minimum 2 years of experience in a similar sales support, order management, or customer service role.
- Strong interpersonal and communication skills, both verbal and written.
- Proficient in Microsoft Excel and comfortable working with data and numbers.
- High level of responsibility, problem‑solving attitude, and teamwork spirit.
- Able to work collaboratively in cross‑functional teams and fast‑paced environments.
- Fluent in English.
- Career development opportunities.
- Private and family insurance coverage.
- Additional cash allowances.
- Nett salary (payroll deductions such as tax, BPJS, etc. are covered by the company).
- Dental and eye care benefits (including glasses).
- Lunch and dinner provided.
- Shuttle bus service.
- Gym access.
- Free on‑site medical clinic.