Responsibilities
- Provide timely support to customers through available communication channels (email and chat)
- Identify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
Qualification
- Minimum D3 or bachelor's degree from all majors.
- Good written and verbal communication skills in English (Will be tested during the recruitment process)
- Fresh graduates are welcome to apply
- Flexible for SHIFTING schedule and changes along with in
- Strong problem-solving skills and demonstrated multi-task capabilities.
- Preferably to have a typing speed of at least 40 words per minutes
- Fast learner and independent to work in the multi-LOB (email and live chat)
Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender