Location: Ciwidey, Bandung, Indonesia
Department: Operations
Employment Type: Full-Time
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Job Description
Montea Resort Ciwidey is seeking a dedicated and experienced Operational Supervisor to join our growing hospitality team.
This role is responsible for ensuring the smooth day-to-day operations of the resort, maintaining service excellence, and upholding Montea's commitment to comfort, cleanliness, and guest satisfaction.
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Key Responsibilities
• Supervise and coordinate daily operations across multiple departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
• Ensure all resort areas meet Montea's standards of hospitality, cleanliness, and safety.
• Monitor and enforce Standard Operating Procedures (SOPs) consistently across departments.
• Handle guest feedback and complaints professionally and promptly.
• Oversee inventory control and operational supplies (linen, amenities, and work tools).
• Prepare daily operational reports and weekly performance evaluations for the General Manager.
• Support staff training, coaching, and performance reviews.
• Contribute innovative ideas to improve guest experience and operational efficiency.
• Ensure compliance with internal regulations, safety, and hygiene standards