About PEXX
PEXX lets you bank different, pay different, and send different. We're a next-gen USD platform for the borderless generation—powering instant, secure payments using USDT, USDC, and tokenized U.S. Treasury yields.
Wall Street power. All street access.
With the PEXX App and PEXX Card, you can send dollars to 50+ countries in minutes, earn with yields on your balance, and spend stablecoins anywhere Visa is accepted. No banks. No bias. No borders.
Fully AUSTRAC-registered and backed by Ripple APAC, PEXX is building Asia's leading stablecoin payment network, designed for freelancers, travellers, expats, and emerging market businesses.
Welcome to PEXX, where money moves the way it should: fast, fair, borderless.
The Role
We're hiring a
Customer Service Associate
to be the front line of our user experience. You'll support customers through
live chat and email
, resolve issues related to
KYC, payments, compliance, and card services
, and ensure every interaction is clear, fast, and empathetic.
This is a hands-on role in a
fast-changing startup environment
. SOPs, partners, and tools evolve quickly, so we need someone who is resourceful, adaptable, and eager to improve processes-not just follow them.
What You'll Do
- Respond to customer inquiries via live chat and email with clear, accurate, and friendly communication.
- Troubleshoot user issues (transactions, card activation, KYC checks, compliance holds) using internal tools.
- Escalate cases to Product, Engineering, or Compliance with structured notes (TL;DR, ticket link, findings).
- Manage expectations by communicating
ETA and SLA updates
clearly. - Maintain up-to-date FAQs, macros, and internal SOPs as processes change.
- Flag recurring issues, share insights, and suggest process improvements.
- Support new product launches by preparing FAQs, quick guides, and pre-reads.
- Join
shift rotation
(day, evening, weekend coverage) to support growing user demand.
What We're Looking For
- 1–3 years' experience
in Customer Support, Customer Success, or related role. - Background in
fintech, payments, remittance, cards, or crypto
preferred. - Strong communication in
English and Bahasa Indonesia
(spoken and written). - Comfortable with both
B2C users
and
basic B2B merchants. - Strong problem-solving mindset: good probing, note-taking, and escalation habits.
- Calm under pressure, able to multitask, and resilient in a fast-changing environment.
Why Join PEXX
- Join a seed-stage fintech backed by Ripple APAC, building Asia's leading stablecoin payments network.
- Gain exposure across customer operations, product, and strategy in a high-growth startup.
- Be part of a bold, borderless culture where innovation drives everything we do.