Full-Time Remote Consult Operations Executive (Indonesian, English Speaking)
Location: 545 Orchard Road, #14-09, S238882
Start Date: ASAP/To be discussed
Commitment: Full-time / Remote
Working Hours: 10am–7pm, 4 weekday 1 weekend
About Us
Quintessential Education (QE) is Singapore's leading provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. Over the past 9 years, we have built a strong presence with a high-price, high-quality positioning. We are a fast-growing business looking for dedicated and talented individuals to join our team. We are committed to providing an industry-defining service to help our students achieve academic excellence, ignite opportunities, and guide them toward success.
As a Consult Operations Executive, you will play a critical role in shaping smooth and professional experiences for our clients—students, parents, and partners. You'll support consultancy operations by handling client onboarding, milestone tracking, lesson documentation, and communications across internal and external teams.
You'll work closely with consultants, tutors, and our operations team to ensure that every step of the student journey from enquiry to enrolment to academic and admissions guidance is executed with excellence.
Job Duties
Client Enquiry & Onboarding
Respond to new client enquiries with professionalism and accuracy.
- Guide clients through onboarding, ensuring all required information is collected and updated in Airtable.
- Create and maintain client profiles in Airtable and Notion to track milestones, lessons, and administrative details.
Invoice Clients and issue receipts
Curriculum & Milestone Curation
Work with tutors and consultants to curate monthly academic and application milestones.
- Update milestone progress in Airtable and Notion for internal visibility.
Share curated milestone updates with students and parents in a clear, professional format.
Lesson Documentation & Reporting
Ensure each lesson has documented summaries, transcripts, or key learning points in Google Docs.
- Tag and organize content in Airtable and Notion for easy reference.
Compile regular progress reports (weekly/monthly) for parents.
Communication & Coordination
Draft and send professional update emails to parents regarding progress, milestones, and scheduling.
- Manage Google Calendar invites for lessons, meetings, and reviews.
- Support outreach by drafting professional materials for partners and collaborators.
Obtain and manage regular feedback from students, mentors, parents and partners. Act on feedback to improve services
Operations & Systems Management
Ensure Whatsapp business, Google Drive Folders, Airtable and Notion databases are regularly updated and optimized.
- Able to innovate and improve on processes
- Resolve data inconsistencies and recommend process improvements.
- Act as liaison between consultants, students, parents, and partners to ensure seamless operations.
Job Requirements
- Preferably >2 years experience in related industries
- Good command of written and spoken English. Chinese will be a bonus.
- Good communication and interpersonal skills
- Strong research and analytical skills
- Keen eye for detail
- Good attitude to learn and improve
- Strong time management and organisation skills
- Task oriented, conscientious in task documentation
- Strong sense of responsibility in fulfilling tasks well and in accordance with deadlines
- Ability to work independently and as a team
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook), Notion, Airtable and Google Suite.
- Ability to use Google Gemini and AI to translate reports to Chinese is a bonus as we have Chinese clients as well
Additional Details
Working Hours: 10am-7pm, 4 Weekday and 1 Weekend, Remote
Salary: SGD $350 per month. Additional performance and team bonuses apply.
Other benefits:
- Annual stipend of SGD $200 for Specialist claim
- Annual stipend of SGD $60 for Dental claim
- Annual stipend of SGD $200 for Personal Development
Interested parties should email their CV to and complete this form at Shortlisted candidates will be invited for a pre-interview assessment. Only candidates who have passed the assessment will be invited for the interview.
Job Type: Full-time