Position: Customer Relations Manager
Location : Surabaya
We are a global logistics and service provider for governments and multinational companies. Our operation covers Asia, Pacific, Oceania, and Europe. We take pride in what we are doing with thrill and excitement. We value personal growth and development of our team members. If you have the tenacity to serve our global customers, come and join our team
Job Summary
The Customer Relations Manager acts as the communication bridge between our customers and our internal operations team. This role ensures smooth coordination, timely updates, and accurate reporting of all project activities, maintaining professionalism and compliance with contract requirements.
Key Responsibilities
- Serve as the main point of contact between the Customer, Customer Representative, and the Operations Team.
- Communicate daily updates, progress reports, and field changes to the customer.
- Relay operational updates, issues, and corrective actions between internal teams and the customer and ensure all communications are documented and aligned with contractual requirements.
- Maintain professional relationships with both foreign government and partner nation defense representatives.
- Coordinate closely with internal departments (operations, finance, procurement) to ensure timely delivery and issue resolution.
Qualifications & Requirements
- Bachelor's degree in Business, Communications, Logistics, or related field.
- Minimum 3 years of experience in customer relations, coordination, or project support, preferably in military logistics, defence contracting, or government projects.
- Reliable and responsive, especially in time-sensitive communications.
- High attention to detail, organized, and proactive in follow-up.
- Able to work under pressure and adapt to dynamic operational environments
Please submit your resume and application cover letter to email :
Put Customer Relations Manager - Your Name at email subject.