Quality Assurance Service Staff is responsible for assessing and monitoring quality performance of contact center agent, grabbing issues and findings in contact center operations and taking coordination with contact center leader for corrective action needed.
- Conduct objective assessment of First Layer & Second Layer Contact Center Agents for services
- Coaching contact center agents to improve service performance to customers
- Understand the quality and quality of call center services
- Understanding all products & procedures
- Ready to work under pressure
Job Type: Full-time
Experience:
- QA: 1 year (Preferred)
Language:
- do you speak english ? (Preferred)