About the role
We are seeking an experienced Operation Manager to join our team at PT. LUNA BOGA NARAYAN (Kopi Janji Jiwa), a leading hospitality company in Jakarta. As an Operation Manager, you will be responsible for overseeing the day-to-day operations of our coffee shop business, ensuring efficient and effective delivery of our service to customers.
This is a full-time position based in Jakarta.
What you'll be doing
- Manage and coordinate all operational activities of our coffee shops, including staffing, inventory management, customer service, and financial reporting
- Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction
- Oversee the training and development of our team, ensuring they have the skills and knowledge to deliver exceptional service
- Liaise with various departments, such as marketing and finance, to ensure smooth operations and align with the company's overall strategy
- Identify and address operational issues, and implement corrective measures to improve performance
- Monitor and analyze key performance indicators, and provide regular reports to the management team
- Ensure compliance with all relevant laws, regulations, and company policies
What we're looking for
- Minimum 8 years of experience in a similar role within the hospitality or food and beverage industry
- Strong operational management skills, with a proven track record of improving efficiency and driving business growth
- Excellent problem-solving and decision-making abilities, with the ability to think strategically
- Proficient in financial management, including budgeting, cost control, and reporting
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to work effectively with various stakeholders
- Familiarity with relevant laws and regulations in the hospitality industry
- A bachelor's degree in business, hospitality management, or a related field