Job Description

Design, develop, and manage training materials (e-learning, videos, infographics, deck briefing, etc.).
Create scripts for training content, video tutorials, knowledge materials, and agent communication
Deliver and facilitate training sessions, both online and offline.
Maintain and optimize the Knowledge Management System (KMS) for accessibility and efficiency.
Organize, update, and ensure the accuracy of knowledge documentation.
Evaluate learning effectiveness and improve content based on feedback.
Collaborate with stakeholders to align learning and knowledge management with business needs.

Requirements

Minimum Bachelor's degree.
Have good analytical skills, can think critically, and can work independently or in a team.
Minimum 1-2 years of experience in instructional design, content development, or knowledge management.
Strong skills in scriptwriting and visual communication for training materials.
Proficiency in KMS and e-learning tools (Articulate, Google Sites, Canva).
Strong analytical, problem-solving, and project management skills.
Excellent communication, training facilitation, and stakeholder collaboration abilities.