Requirements:

Minimum diploma or bachelor's degree from any major
Preferably has 1 - 2 years of experience in Customer Service area
Strong interpersonal communication skills, detail-oriented person, and good organizational skills
Willing to work in shifts and has a big interest working in an e-commerce company
Placement is in Solo for 3 - 6 months contract based

Job Description:

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers through calls, email, and Live Chat
Manage and resolve customer-related issues and escalations
Be the voice of customers to provide feedback to the company
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives