Receptionist

QUALIFICATIONS

• High standard of personal integrity, discretion, and tact, maintaining confidentiality.
• At least 1 year of working experience in a related field is required for this position.
• Greeting and welcoming all visitors to the office in a friendly and professional manner.
• Ability to communicate in English fluently, proficiency in basic Mandarin is a plus.
• Professional appearance, neat, clean and eager to work.
• Have experience as a receptionist.
• Analytical and logical thought process with meticulous attention to detail.
• Strong phone contact handling skills and active listening.
• Ready to work under pressure.
• Have the ability to operate a computer (microsoft word, excel, Canva).

RESPONSIBILITIES

• Manage large volumes of outgoing and incoming phone calls.
• Respond to incoming customer emails.
• Conduct various customer surveys.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collect prompt and accurate feedback from tenant.
• Maintain solid tenant relationships by handling questions and concerns with speed and professionalism.
• Follow communication procedures, guidelines, and policies.