Key Responsibility(s) :
- Monitor collection agent reports on a daily, weekly and monthly basis.
- Prepare reports on payment progress.
- Develop work processes and determine short-term strategies for the team.
- Evaluate the daily performance of each collection agent.
Qualification(s) :
- Minimum education is Senior High School.
- Have a minimum of 1 year of experience as a Collection Team Leader in a fintech company.
- Strong leadership and interpersonal skills.
- Critical thinking, problem-solving ability, and time management skills.
- Ability to speak English is a plus.