Back to search:Engagement Support / Surabaya

Salary: 4,9 gross

BPJS

Job description
  • Balance driver supply with demand.
  • Enhance driver utilization, service quality, and retention.
  • Deliver an excellent driver experience through onboarding, incentives, and issue resolution.
  • Facilitate feedback from drivers
  • Field Engagement: Roadshows, command posts, and community events.
  • Inside Engagement: Online help center, call center, and WhatsApp broadcasts.
Requirement
  • Minimum S1Experience: At least 1 year in driver/partner operations, community management, field engagement, or accountmanagement.
  • Strong interpersonal skills to build relationships with drivers from diverse backgrounds.
  • Basic proficiency in Excel/Google Sheets (pivot tables, lookups, formulas) and understanding of supply-demand metrics.
  • Comfortable with field activities, such as roadshows and business travel.
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