Job Description :

Position Title: Technical Service Engineer / Staff
Department: After Sales / Service Department
Reports to: Technical Service Manager

Main Responsibilities:

Provide technical support and troubleshooting for power transformer installations and operations at customer sites.
Conduct on-site inspection, testing, and commissioning of power transformers before handover to the customer.
Perform preventive and corrective maintenance activities for installed transformers.
Analyze transformer failures or abnormalities and prepare detailed technical reports with root cause analysis and corrective action recommendations.
Coordinate with Design, QC, and Production teams regarding customer feedback and field performance improvements.
Prepare service schedules, field service reports, and maintenance records.
Support warranty claim evaluations and ensure prompt corrective actions are taken.
Provide technical training or guidance to customers or service partners when required.
Ensure all service activities comply with company safety standards and technical procedures.
Participate in FAT (Factory Acceptance Test) or SAT (Site Acceptance Test) with customers.
Support sales or marketing team by providing technical data and service cost estimation when needed.

Qualifications :

Education:

Diploma's Degree (D3) / Bachelor's Degree (S1) in Electrical Engineering (Power/Energy major preferred).

Experience:

Minimum 5 years experience in technical service, testing, or maintenance of power transformers

Skills & Competencies:

Strong understanding of power transformer design, testing parameters, and protection systems.
Able to read and interpret electrical singleline diagrams (SLD), wiring diagrams, and test reports.
Hands-on experience with testing instruments (insulation resistance, turns ratio, winding resistance, oil BDV, etc.).
Good analytical and problem-solving skills for field issues.
Knowledge of safety procedures (K3) during installation and maintenance.
Proficient in Microsoft Office and basic reporting tools.
Good communication and coordination skills with customers and internal departments.
Fluent in English (reading technical manuals and reporting).