SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems – from user experience to design and code.
We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.
Skills & Requirements
- Have excellent English communication skills.
- IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).
- Ability to learn company-specific software if required.
- Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.
- Proficient typing and transcription.
- Accuracy and attention to detail.
- Basic Research and Data collection skills.
- Fast learner.
- Able to use Zendesk/Shopify is preferable.
- Having CS background experience is preferable.
Responsibilities
- Assist clients/customers with their inquiries and complaints.
- Identify issues.
- Give the clients/customers information about the products and services.
- Respond efficiently to client/customer inquiries.
- Provide excellent service standards.
- Creating spreadsheets with large numbers of figures without mistakes.
- Maintains the database by entering new and updated data regularly.
- Maintains data entry requirements by following procedures.
Note: This position requires fluency in English
, as it will be the primary language used for daily communication.
If you're confident (or eager to grow) in using English at work, this position could be a great fit.
Disclaimer
: By submitting your application, you consent to PT Software Services Indonesia collecting and processing your personal information solely for recruitment purposes.