Key Responsibilities :

Team Monitoring & Coordination

Oversee daily operations of both demand (Sales and Designer) and supply (Project Management, QS, QC, PPIC) teams to ensure smooth workflow and timely project execution.
Conduct regular alignment meetings to synchronize progress between design, sales, and project delivery teams.
Monitor workload distribution, project pipeline, and resource allocation to maintain efficiency across functions.

Performance Management

Track and analyze performance metrics of both demand and supply teams, including design output quality, SLA achievement, project delivery timelines, and client satisfaction.
Identify bottlenecks or operational gaps and implement corrective actions to improve productivity and quality.
Support team leads in setting performance goals and conducting evaluations.

Sales & Revenue Growth

Collaborate with the sales and design teams to ensure achievement of monthly and annual revenue targets.
Develop and monitor strategies to improve conversion rates from design leads to project execution.
Support upselling and cross-functional collaboration between design and project teams to maximize customer value.

Operational Excellence

Ensure all operational processes follow company SOPs and quality standards.
Drive process improvement initiatives to enhance coordination, reduce errors, and optimize lead time.
Collaborate with cross-functional departments (Finance, Procurement, HR) to ensure project and sales operations run smoothly.

Stakeholder Communication

Act as a bridge between upper management and operational teams, providing clear updates on team performance, project status, and improvement plans.
Manage internal and external escalations effectively, ensuring timely resolution of issues related to design or project execution.

People Development & Culture

Foster a collaborative and high-performance culture between demand and supply functions.
Provide guidance, mentorship, and training opportunities to enhance team capability and morale.

Qualification Highlights:

Minimum Bachelor's degree in Business, Management, Architecture, or Engineering.
Minimum 5 years of experience in project operations or sales management, preferably in the interior design or construction industry.
Strong leadership, analytical, and communication skills.
Proven ability to manage cross-functional teams and drive end-to-end project success.
Grow & manage sales
Data analysis