Posted today
Job Description
Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.
Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer‑focused innovation leader creating excellence in sustainable solutions for today and tomorrow.
Role and Responsibilities
- Act as the main point of contact for any customer requests and order acknowledgements, and route these requests to the Order Management (OM) team.
- Manage customer requests and route those related to orders to the Order Management (OM) team.
- Represent Filtrona in customer meetings related to delivery, OTIF, and quality performance KPIs. Build strong relationships with customers through a deep understanding of our brand and their needs, including face‑to‑face meetings.
- Communicate customer issues (including quality concerns) and potential solutions to both the customer and internal teams, in collaboration with the Order Management team.
- Track and present KPIs with data support from the OM team.
- Lead continuous improvement and customer satisfaction initiatives (mini‑VOC). Review, develop, and implement strategies to enhance the customer experience. Monitor and analyze trends in customer feedback and behavior to identify areas for improvement. Conduct regular reviews of customer interactions to ensure quality and consistency.
- Oversee the onboarding of new customers, including KYC and profile setup in FS.
- Follow up on customer orders to meet forecasts, manage order phasing with customers, and monitor purchase trends to identify churn risks and promote upselling/cross‑selling. Support demand planning and sales in forecast planning and LV.
- Manage accounts receivable and credit limits, including communication of letter of credit information provided by the Order Management team.
- Notify customers about shipping.
Qualifications and Education Requirements
- Bachelor’s degree in Marketing, Business Administration, or equivalent is preferred.
- Minimum 5 years of relevant work experience in a sales and/or customer service role within the manufacturing industry.
- Language proficiency: English and Bahasa.
Preferred Skills
- Communication skills (verbal and written): Communicate clearly, concisely, and effectively to understand and address customer needs, interact with other departments, and document processes.
- Problem‑solving skills: Quickly identify issues and provide effective solutions to customer problems.
- Patience and positive attitude: Remain calm and composed, especially when dealing with difficult or irate customers. Maintain a friendly and optimistic demeanor to create a pleasant customer experience.
- Product knowledge: Understand the products or services offered to provide accurate information and support, and/or liaise with internal functions.
- Proactive approach: Proactively liaise with customers to inquire about new orders and discuss forecasts.
- Conflict resolution: Effectively resolve conflicts and de‑escalate tense situations to maintain customer satisfaction.
- Adaptability: Demonstrate flexibility in handling a variety of customer interactions and adjusting to different situations.
- Sales negotiation and influencing: Ability to negotiate and influence sales outcomes effectively.
- Relationship building (internal and external): Identify, build, and maintain strong relationships with both customers and internal stakeholders.
- Strategic thinking: Identify new opportunities and adopt strategic marketing approaches to propose our portfolio to customers.
- Account planning and management: Set, communicate, and track actions, targets, and account performance.
- Time management: Efficiently manage time to handle multiple customer inquiries without compromising service quality.
- Teamwork: Work well with others, support team goals, and contribute to a positive work environment.
Posted today
Job Description
HydroNeo is a fast‑growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, HydroNeo is on a mission to transform our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a growing international team of 30+ members, HydroNeo is building the future of sustainable aquaculture.
This position supports the company’s expansion into Indonesia. Starting with an intensive training period at our Bangkok headquarters, you will become the first team member based in Surabaya, overseeing local customer support and day‑to‑day operations.
Tasks
- Act as the first point of contact for HydroNeo’s Indonesian customers via phone, video calls, chat, and our internal ticketing system.
- Provide friendly, professional support and help customers with common setup, configuration, and usage questions.
- Organize and manage local operations activities, including picking, packing, and shipping products to customers.
- Coordinate with our second‑ and third‑level support teams in Thailand for complex or technical issues.
- Track and follow up on open cases to ensure quick resolution and customer satisfaction.
- Use HydroNeo’s internal backend system to log tickets, document findings, and monitor product status.
- Support day‑to‑day operational tasks – from managing small logistics matters to helping with anything else that is needed to be successful.
- Gather feedback from customers and share insights to help improve our processes and products.
- Represent HydroNeo professionally and help build our brand presence in Indonesia.
Requirements
- Entrepreneurial, reliable, and hands‑on personality with a strong sense of responsibility.
- Previous experience in customer support, operations, or technical service preferred.
- Technical understanding of hardware or IoT products, and ability to follow basic technical documentation.
- Organized and detail‑oriented with good multitasking skills.
- Comfortable using ticket systems or CRM tools, and structured workflows.
- Excellent communication skills and ability to explain technical topics in a clear, customer‑friendly way.
- Willingness to train for 1‑3 months in Bangkok, Thailand before relocating to Surabaya.
- Fluent in Bahasa Indonesia and English; Thai or a third relevant language is a plus.
- Excited to be part of a small but growing international startup and to help build HydroNeo’s Indonesian operations from the ground up.
Benefits
- Competitive salary and benefits.
- Opportunity to grow with the company and take on more responsibility as our Indonesia team expands.
- Employee Stock Options (ESOP) – participate in HydroNeo’s long‑term success.
- Flexible and dynamic work environment focused on results.
- Training and mentoring from experienced team members in Thailand.
- Meaningful work in a company creating real impact for sustainable aquaculture.
Posted today
Job Description
At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We’re looking for thoughtful, friendly, and tech‑savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You’ll Do
- Respond to customers via chat, email, or phone in a professional and friendly manner.
- Handle inquiries related to product information, order tracking, returns, and account concerns.
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support.
- Stay informed on product updates and support practices to ensure a consistent customer experience.
What We Offer
- Competitive pay with annual performance‑based increases.
- Paid time off so you can rest and recharge.
- Health and dental insurance or a health stipend to make you feel your best.
- Comprehensive health and dental insurance.
- Holiday bonuses in appreciation of your hard work.
- Fully remote setup – work from anywhere you’re comfortable.
- Opportunities to grow with us as we scale.
What We’re Looking For
- Excellent written and spoken English communication skills.
- At least 1 year of online/remote customer service experience (especially in e‑commerce or remote support).
- Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team‑oriented with a strong work ethic and attention to detail.
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred).
- A stable internet connection (at least 15 Mbps upload/download speed).
When applying, use application code: CS. READY TO JOIN US? If you’re experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we’d love to hear from you. Apply now and grow with a team that values your work and your well‑being.
Account Management – ESBPosted today
Job Description
As an Account Management, you will be responsible for managing clients (merchants), actively listening to their needs, and resolving issues while working collaboratively with other ESB teams. This role emphasizes Honesty, Empathy, and Agility – the core values that guide how we serve clients and work as a team.
Responsibilities
- Build and maintain lasting relationships with clients and partners by listening with empathy and anticipating their needs.
- Negotiate with clients and resolve issues with honesty and transparency, while ensuring deadlines are met.
- Apply strong experience in relevant fields to deliver practical and effective solutions.
- Solve client problems by understanding and exceeding expectations with agile, client‑centered approaches.
- Follow up with clients regularly to ensure needs are met and new opportunities are identified.
- Collaborate with other departments, such as data management, to ensure solutions are well‑rounded and efficient.
- Present new feature products and campaigns to clients with clear, honest communication.
Requirements
- Bachelor’s degree (or equivalent) in business or a related discipline.
- Ability to build strong brand awareness and represent ESB’s image with integrity and empathy.
- Strong written and verbal communication skills, with an emphasis on clear and honest delivery.
- Willingness to travel as needed to meet with clients and prospects, showing agility in adapting to different situations and client needs.
Posted today
Job Description
Position: Customer Relations Manager. We are a global logistics and service provider for governments and multinational companies. Our operation covers Asia, Pacific, Oceania, and Europe. We take pride in what we are doing with thrill and excitement. We value personal growth and development of our team members. If you have the tenacity to serve our global customers, come and join our team.
Key Responsibilities
- Serve as the main point of contact between the Customer, Customer Representative, and the Operations Team.
- Communicate daily updates, progress reports, and field changes to the customer.
- Relay operational updates, issues, and corrective actions between internal teams and the customer and ensure all communications are documented and aligned with contractual requirements.
- Maintain professional relationships with both foreign government and partner nation defence representatives.
- Coordinate closely with internal departments (operations, finance, procurement) to ensure timely delivery and issue resolution.
Qualifications & Requirements
- Bachelor’s degree in Business, Communications, Logistics, or related field.
- Minimum 3 years of experience in customer relations, coordination, or project support, preferably in military logistics, defence contracting, or government projects.
- Reliable and responsive, especially in time-sensitive communications.
- High attention to detail, organized, and proactive in follow-up.
- Able to work under pressure and adapt to dynamic operational environments.
To apply, please submit your resume and application cover letter to email: (email protected)
Customer SupportPosted today
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