Responsibilities:
- Learn and demonstrate comprehensive understanding of the company's products, policies and procedures
- Customer Service Representative with experience in Self-developed websites or e-commerce platforms targeting the US and EU markets
- Master the policies and operations of multiple e-commerce platforms as like Amazon, eBay, Wayfair, Walmart
- Listen closely to customers' questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers
- Handle returns, exchanges and refund in a manner that satisfies all stakeholders
- Escalated issues according to the SOP and manage the complains
- Data entry / Record details of customer contacts and actions taken
- Analyze and sort out the feedback from customers to optimize our services and products
Qualifications:
- Must be fluent in oral and written English
- College diploma or equivalent required
- Excellent written and verbal communication skills
- Passion and patience in helping customers with their difficulties
- Independent, detail-minded, well-organized, multi-tasking
- Proficient with the use of computer and software applications
- One year of customer service working experience in cross-border e-commerce enterprises, USA client servicing experience will be preferred
- AMAZON work experience will be preferred
- Live chat's working experience is a plus
- Able and willing to do the night shift (WFH during night shift)