We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries, and we're looking for an Scheduler (Operations Admin) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced — every team member is empowered to share ideas that drive innovation and efficiency.
Key Responsibilities- Coordinate and manage scheduling of GPS tracking unit installations for customers.
- Communicate with customers to confirm appointments and provide timely updates.
- Collaborate with suppliers to ensure prompt delivery of GPS tracking units.
- Liaise with internal departments to ensure smooth and efficient fitment operations.
- Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
- Track and report fitment progress to ensure timely completion.
- Identify and resolve scheduling conflicts or operational issues proactively.
- Keep accurate, up-to-date records of all fitment appointments and statuses.
- Adhere to company policies and procedures related to scheduling operations.
- Deliver excellent customer service and support to maintain high satisfaction levels.
- Conversational level of English proficiency.
- Minimum Diploma (D3) or equivalent education.
- At least 1 year of experience in scheduling, dispatching, or a related field.
- Strong computer literacy, including experience with scheduling or CRM software.
- Excellent organizational and time management skills.
- Detail-oriented, accurate, and able to multitask effectively.
- Strong communication skills with the ability to work well with all levels of the organization and customers.
- Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.