Product Operations Assistant

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Why Work With Orbitkey
Orbitkey was founded in 2013 by two friends with one simple idea. We have since grown into a passionate and dedicated team, but the values of trust, openness, authenticity and empathy that Orbitkey was built upon remain embedded in our culture. And you can feel it

As a proud B-Corp and Climate Neutral Certified brand, we are committed to making a positive impact, with a strong focus on social and environmental responsibility. We measure, reduce, and offset 100% of our carbon footprint, and continue to embed sustainability into everything we do.

We offer the following:

• Annual product allowance for our award-winning innovative products.
• Annual professional development budget for every staff member, because we want you to grow with us
• Health & Wellness Perks include Employee Assistance Program (Complimentary access to psychologists), Health & Wellness Subsidy (to be used on a gym membership, pilates classes, exercise equipment etc.) and annual team wellness days.
• Hybrid working culture between our Jakarta office and your own workspace at home.
• An annual allowance for home office equipment.
• A diverse and inclusive workplace with a focus on helping our team grow and thrive.

If you'd like to learn more about us, have a look at our website, and our catalogue to get a feel for what we do.

As a Product Team Assistant working remotely from Indonesia, you'll play an important role in keeping our product design and production workflows efficient and well-structured. This role suits someone who enjoys problem-solving and helping a team run smoothly behind the scenes.

You'll be the go-to person for setting up administrative systems, keeping information organised, and helping us maintain a well-structured system for our creative team workflow.

• Documentation Support: Manage data entry for our product materials, barcodes, prototype history and product details to keep our records accurate and up to date.
• Costing and Compliance Support: Assist with costing data input into spreadsheets, generating Colour Material Finish documents (guided by the product designers), and suppliers' compliance file management.
• Product Handover Preparation: To assist product designers to turn their product knowledge into clear, structured briefs for the marketing team by asking the right questions, organising and presenting the details logically.
• Project Setup: Create Project timelines using a pre-defined template, Miro boards, and Slack channels so the team can start each project with clarity. Supporting Asana project setup as needed.
• Meeting Notes and Follow-ups: Record key takeaways from meetings, track feedback, and remind the team about pending actions.
• KPI and Data Input Management: Help update and maintain key performance data for the Product and Project Management teams.
• Standard Operating Procedure (SOP) Support: Help setup, document and maintain standard workflows to improve team efficiency.

• Highly organised and detail-oriented with a strong sense of ownership
• Excellent communication skills in English, both written and spoken
• Comfortable with OR a quick learner of digital tools like Asana, Google Workspace, Miro, and Excel
• Able to manage multiple priorities and meet deadlines
• Proactive and resourceful - you like finding better ways to do things
• Experience supporting product design or product development teams is a plus
• Experience with effective collaboration in hybrid work environments

How to Apply:

If you believe you're the right fit for this role, please submit your resume along with a cover letter that includes your responses to the questions below. Applicants who complete the Typeform application will be highly regarded.

Our Commitment:

Orbitkey is proud to be an Equal Opportunity Employer, and our people represent the community that we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

Qualifying Questions:

• Please share your experience supporting a design, production, or project management team?
• What is your approach in learning new tools or systems when you haven't used them before?
• How do you approach bridging the hybrid work style? What kind of company support works well? What doesn't?