Customer Success Manager (Mandarin Speaker)
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Key Responsibilities- Own the end-to-end customer lifecycle for strategic accounts, ensuring successful value realization and achieving high renewal rates across SEA.
- Develop and execute comprehensive account management and value adoption strategies to ensure clients achieve their business objectives.
- Monitor and report on customer health metrics, proactively identify at-risk clients, and develop/implement actionable solutions by mobilizing internal resources.
- Act as a trusted advisor to uncover deeper client needs, manage feedback loops, and identify upsell/cross-sell opportunities to drive new revenue growth.
- Serve as the primary point of contact for key stakeholders, facilitating strategic business reviews and ensuring a high level of customer satisfaction.
- Bachelor's degree or higher, with a minimum of 5 years of Customer Success Manager (CSM) experience, specifically within the automotive or financial services sectors.
- Trilingual proficiency in Mandarin, English, and Indonesian is mandatory. We highly welcome applications from Chinese nationals based in Indonesia or Indonesian returnees with educational background in China.
- Proven ability to engage in executive-level conversations, translate technical features into tangible business value, and expertly prepare and deliver business review presentations.
- Strong interpersonal, communication, and problem‑solving skills, with the ability to work independently and build strong client rapport.
- A deeply ingrained customer‑centric mindset, passionate about helping clients succeed and achieve their goals.
- Resilience under pressure and willingness to undertake short‑term business trips or temporary on‑site assignments as needed.
Mid‑Senior level
Employment typeFull‑time
IndustriesHuman Resources Services
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