We are looking for a Technical Account Manager (TAM) who will act as the trusted technical advisor for our enterprise customers. You will bridge the gap between business goals and technology implementation — ensuring our clients achieve success, stability, and value through our solutions.
This role combines technical expertise, customer relationship management, and strategic thinking. You'll work closely with both customers and internal teams (engineering, sales, and support) to deliver outstanding outcomes.
Key Responsibilities
- Serve as the primary technical contact and trusted advisor for assigned clients.
- Build and maintain strong relationships with technical and business stakeholders.
- Understand each customer's architecture, use case, and success metrics to guide adoption.
- Provide proactive recommendations, best practices, and optimization guidance.
- Coordinate with internal support, product, and engineering teams to resolve escalated issues.
- Conduct Quarterly Business Reviews (QBRs) and report on performance, adoption, and ROI.
- Collaborate with the sales team to identify upsell and cross-sell opportunities.
- Ensure on-time delivery and smooth onboarding of new customers.
- Track account health metrics and drive customer satisfaction and retention.
Requirements
Education & Experience:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3–6 years of experience as a Technical Account Manager, Solution Architect, or Technical Consultant.
Strong technical background in one or more of the following:
Cloud infrastructure (AWS, Azure, or GCP)
- Networking, security, or SaaS platforms
- API integrations or enterprise systems
Skills:
- Excellent communication and presentation skills — able to explain complex tech to non-technical stakeholders.
- Strong problem-solving and project management abilities.
- Proven ability to handle customer escalations and build trusted relationships
Preferred (Nice to Have):
- Experience in B2B enterprise environments (banking, telecom, SaaS, or managed services).
- Certifications: AWS Certified Solutions Architect, Azure Administrator, or ITIL is a plus.
- Comfortable in both English and Bahasa Indonesia.