Customer Relationship Management Specialist
Company Overview
Key Features
Job Description
Responsibilities
Qualifications
Posted today
Company Overview
Amazing Journey is a travel agency that provides spiritual and inspirational tours, setting it apart from conventional tour operators. The main mission is to help create harmonious families through meaningful travel experiences.
Key Features
- Halal and Spiritual Travel: Every aspect of the trips, from meals to prayer schedules, is organized according to Islamic principles. Participants receive guidance and deep spiritual talks.
- Focus on Character Building: The goal is not just to travel, but to offer a soul‑soothing experience and build stronger family relationships.
- Broad Target Market: Thousands of participants from various regions in Indonesia and abroad.
- Credibility: Collaborations with inspiring figures like Ustaz Fatih and Ummu Sajjad to lead trips and add value.
Job Description
The CRM (Customer Relationship Management) role at Amazing Journey is crucial for building and maintaining strong connections with customers. It involves being the primary point of contact and guide for participants throughout their journey, from initial interest to becoming alumni.
Responsibilities
- Proactive Engagement: Reaching out to potential and past participants to build relationships.
- Lead Nurturing and Closing: Guiding potential participants through the entire communication process until they book a trip.
- Relationship Management: Maintaining a good relationship with participants and partners to ensure satisfaction and encourage repeat business and referrals.
- Communication & Support: Broadcasting information, answering questions, and providing support before, during, and after a trip.
- Event and Content Support: Assisting with online and offline events, and helping to create and post content.
Qualifications
- Experience in sales, telemarketing, or CRM.
- Strong interpersonal skills.
- Knowledge of Social Media and Digital Platforms.