What Will You Do:
- Present, promote, sell, and negotiate products/services with accurate information (e.g., product features, pricing, and fees).
- Responsibility to acquire and onboard new merchants.
- Analyze the territory/market's potential and identify new potential business with new merchants.
- Increase merchants' transactions, sales volume, and revenue, e.g., by analyzing merchants' needs, upselling, and suggesting upgrades or additional features that meet their requirements.
- Maintain relationships with existing merchants.
- Assist the integration process for partners' onboarding so that the production process is in line with the timeline for immediate LIVE production.
- Assist merchants with any issues/requests; Understand the problems and challenges of merchants and identify ways the business could better address those issues.
- Update the merchant database in CRM.
- Handle administrative work related to merchants' data (e.g., craft new sales proposals and contract renewals).
- Prepare a periodic report for sales activities.
- Collaborate with the internal team to find solutions related to merchants and create merchant satisfaction.
- Be the face of DOKU to the merchants and be their partner of choice.
What We Are Looking For:
- Domiciled in Surabaya
- Min. Diploma/Bachelor's degree in Marketing, Business Management, Economics, or Accounting.
- Fluent in English (oral & written).
- Familiar with B2B Sales and Market Analysis.
- Fluent in English (oral & written).
- Have min. 5 years of working experience in digital marketing, an e-commerce company, or financial technology.
- Perfect understanding of the latest digital trends and ability to understand customer behavior and expectations.
- Motivated self-starter, agile, and able to work quickly in a constantly evolving, competitive landscape.
- Good communication, negotiation, persuasion, and presentation skills.