- Oversee and manage customer service operations
- Analyze data from customer inquiries, transaction history, and service trends
- Supervise team activities and ensure performance targets are met
- Prepare and deliver regular reports
Qualifications:
- Minimum Bachelor's degree (S1)
- At least 4 years of experience in Customer Service or Telesales
- Strong leadership skills
- Excellent communication abilities
- Proficient in data analysis and sales strategy development
- Proficient in Microsoft Excel and PowerPoint