Job Description:
Technical Support
- Provide technical assistance to users, resolving system issues or requests according to the Service Level Agreement (SLA).
System Administration
- Use monitoring tools to track system performance and health (e.g., Zabbix) and generate regular reports on system performance
Improvement
- Deliver improvements to people, technology, and processes, including improving user knowledge, automating repetitive tasks, or eliminating recurring problems from both a technical and non-technical perspective.
Requirements:
- Requirements:
- Preferably a Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM).
- Minimum 2 years of experience in IT
- Operation/Technical Support/System Administrator
- Proficiency in Python/JS/PHP and experience with PostgreSQL.
- Experience with monitoring tools (Datadog) and understanding how to analyze its metrics.
- Excellent time-management skills to prioritize tasks and meet Service Level Agreements (SLAs).
- Demonstrated ability to analyze complex problems, identify root causes, and develop effective solutions using critical and computational thinking.
- Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.